1. [Home](/) 2. FAQ # Frequently asked questions These are the questions we hear most from homeowners and businesses around Cincinnati, along with our answers. ## Company Do you work on both homes and businesses? Yes. We handle [residential plumbing](/services/residential-plumbing/), from faucet repairs to whole-house re-pipes. We also do [commercial plumbing](/services/commercial-plumbing/), including new installations, routine maintenance and urgent repairs. Our [fire protection](/services/fire-protection/) work covers both homes and businesses as well. Are you licensed and insured? Yes. We're licensed under license #2436D and fully insured. Our team also receives regular training and certifications, and we back our work with a satisfaction guarantee. Do you offer any discounts? We offer a senior citizen discount, and our estimates are free. Mention it when you call (513) 951-3015 or send a request through our [contact page](/contact/). ## Area Which towns do you serve? We're based in Cincinnati and work in [Cincinnati](/areas/cincinnati/), [Harrison](/areas/harrison/), [West Chester](/areas/west-chester/), [Indian Hill](/areas/indian-hill/) and [Mason](/areas/mason/). If you're nearby and not sure whether we cover your street, call (513) 951-3015 and ask. ## Services What should I do if a pipe bursts or I have a major leak? Shut off the main water valve first. It's usually where the water line enters the house, often in the basement near the meter. If water is near outlets or appliances, turn off power to that area. Then call us at (513) 951-3015, because we offer 24/7 emergency service. How do I know if my water heater needs repair or replacement? Signs that point toward replacement include water pooling at the base of the tank, rusty hot water, rumbling noises or hot water that runs out faster than it used to. An older tank that has started leaking is usually due for replacement. A bad thermostat or heating element can often be repaired. We repair and install [water heaters](/services/water-heaters/), including traditional tanks, tankless units and power vent models. Do you handle sewer line problems and backups? Yes. Our [septic and sewer services](/services/sewer-line-repair/) include inspections, repairs, septic tank cleaning and excavation to repair sewer or water lines. Slow drains throughout the house, gurgling toilets or sewage backing up into a floor drain are common signs of a sewer line problem. Why does my drain keep clogging? Repeat clogs usually come from buildup in the pipe. In kitchens, that buildup is typically grease and food. In bathrooms, it's typically hair and soap. Plungers and store-bought cleaners often clear a path without removing the buildup, so the clog comes back. When several drains are slow at once, the problem may be further down the line. We handle [drain cleaning](/services/drain-cleaning/) and can check whether the sewer line is involved. What fire protection work do you do? We install and inspect sprinkler systems. We also install fire alarms, home fire prevention systems and custom fire suppression solutions for homes and businesses. See our [fire protection](/services/fire-protection/) page for details. Do you install gas lines? Yes. We handle natural gas line hookups. Call us at (513) 951-3015 to talk through what you're connecting, or see our [gas line](/services/gas-lines/) page. Do you plumb new construction? Yes. Our [new construction plumbing](/services/new-construction-plumbing/) work covers residential and commercial projects. We take them from planning and design through underground piping and installation. ## Scheduling How do I request a quote? Call us at (513) 951-3015, or fill out the form on our [contact page](/contact/) with your name, phone number and a short description of the problem. Estimates are free. ## Call (513) 951-3015 or send a request for a free estimate on your plumbing or fire protection work. [Get a quote](/contact/) [Call (513) 951-3015](tel:+15139513015) --- **JMW Plumbing & Fire Protection** · Cincinnati, OH 45247 · (513) 951-3015 · support@jmwplumbing.com [Get a quote](/contact/) · [Services](/services/) · [Guides](/guides/) · [FAQ](/faq/)